What is CQA?  -  Caregiver Quality Assurance™ by Leading Home Care

The Caregiver Quality Assurance™ program is designed to identify home health care agencies and companion care companies that go above and beyond the norm when selecting quality caregivers.

Virtually nothing is more important than selecting the right people to care for your loved ones. Whether it's simple companionship for a senior citizen, or whether you need private duty home health aides, identifying companies that provide only quality caregivers can be a difficult challenge.

Leading Home Care ...a Tweed Jeffries company is the premier consulting firm serving the home health industry for more than two decades. Our firm works with clients to help them identify the best practices and highest standards among the companies that provide in-home care.

Minimum Standards are Not Enough

Today most companies that provide caregivers do so with the bare minimum standards of screening and selection. Most companies offer:

• Criminal Background Checks
• Certification Checks
• Reference Checks

Some companies also offer:

• Drug use screenings
• Elder/child abuse checks

Unfortunately, these minimum standards only screen out applicants who are "caught in the act" of doing wrong.

A small handful of companies are raising the bar on these standards. Leading Home Care is helping to raise that bar.

Caregiver Quality Assurance

The Caregiver Quality Assurance program requires that agencies look deeper into the caregivers that work in our homes.

Companies displaying the Caregiver Quality Assurance logo use the most advanced screening tool available today in pre-employment assessment of caregivers, Leading Home Care's Caregiver Selection System.

This unique technology identifies individuals with the potential to put your family at risk. The caregiver pre-employment assessment tools examine attitudes, behaviors and personality to screen applicants before an incident can occur.

• Dependability -- Measures the risk that an individual will be undependable, careless, lazy or disorganized.
• Honesty/Integrity -- Measures the risk for dishonest behavior.
• Hostility/Aggression -- Measures the risk of a person being aggressive, hostile, disruptive or having poor control of their anger.
• Substance Abuse -- Measures the risk of substantial use of alcohol or illegal drugs.
• Sexual Harassment -- Measures behaviors regarding sexuality that are likely to be considered harassment.
• Computer Misuse -- Measures the risk of using computers and Internet connections in ways unrelated to job tasks.
• Cognitive Reasoning -- Evaluates problem-solving abilities and learning speed.

Today, even Certified Nurses Aides and Certified Home Health Aides are only evaluated on a minimum of clinical skills. We know, however, that most problems in people's homes arise with inappropriate attitude and behavior among caregivers. Until now there was no way to evaluate attitude and behavior before problems arose.

Additionally the Caregiver Personality and Behaviors Assessment objectively quantifies:

• conscientiousness
• tough mindedness
• conventionalism
• extroversion
• stability
• teamwork

These six scales are designed to match quality caregivers with appropriate clientele.

Ask your local home care company if they participate in the Caregiver Quality Assurance Program and if not, ask them what type of tools they use to evaluate attitudes, personality and behavioral traits.  If they rely on "good instincts" they aren't using the technology you need and should expect.

What does Caregiver Quality Assurance mean to clients and their families?

It means that your home health agency is using Leading Home Care's Caregiver Selection System, the latest technology and most advanced techniques to assure that the people in your home are trustworthy, dependable, and have the attitude and personality skills needed to provide top quality care.

How do I know a company displaying the logo is actually using this system?

You can verify the standing of any company in this CQA program by contacting Leading Home Care using our convenient online form.  A representative will confirm that the company is a licensee of the proprietary software, and verify  usage statistics to determine that they are using the software to screen caregiver applicants.

Our Mission

Leading Home care was founded by a father and son team. Stephen Tweed, our CEO, is one of the most recognized faces in the home health care industry. He's a leading consultant and professional speaker with an impeccable reputation.

Jason Tweed, Director of Business Development, is also a user of home care services. Born with Spinal Muscular Atrophy, Jason relies on quality caregivers for many activities of his daily life.

Together they are dedicated to raising the standards of home care in America, while making it easier than ever for clients and families to compare and select top quality providers.